Beauty by Laser Privacy Policy
Updated: January 2026
Business Name: Beauty by Laser Gold Coast
Trading Name: Beauty by Laser
Website: https://beautybylaser.com.au
Location: Bundall, Gold Coast, Queensland, Australia
Contact Email: frontdesk@beautybylaser.com.au
Phone: 1300 152 737
Beauty by Laser Gold Coast (“Beauty by Laser”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian laws.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, contact our clinic, book an appointment, complete consultation or consent forms, or receive our laser and skin services.
By using our website or providing personal information to us, you agree to the terms of this Privacy Policy.
1. Who We Are
Beauty by Laser is a professional laser and skin clinic based in Bundall on the Gold Coast, providing services including but not limited to:
- Laser tattoo removal
- Cosmetic tattoo removal
- Eyebrow tattoo removal
- Microblading removal
- Pigment correction and unwanted ink removal
- Laser skin rejuvenation and selected cosmetic laser services
- Skin consultation and related aesthetic treatments
Because some of our services involve professional consultation and treatment assessment, we may collect both personal information and sensitive health-related information relevant to your suitability for treatment.
2. What Personal Information We Collect
We may collect personal information that is reasonably necessary to operate our business, manage bookings, provide consultations, perform treatments safely, and communicate with you.
Personal information may include:
- Full name
- Phone number
- Email address
- Residential or postal address (if provided)
- Date of birth
- Emergency contact details (if provided)
- Booking and appointment history
- Treatment history
- Service preferences
- Payment and transaction details
- Enquiry details submitted through our website, social media, SMS, email, or phone
- Any information you provide in forms, messages, or consultations
Sensitive / health-related information may include:
Where relevant to laser or skin treatments, we may collect sensitive information such as:
- Skin type and skin response history
- Relevant medical history
- Allergies or sensitivities
- Current medications
- Pregnancy or breastfeeding status
- Previous cosmetic procedures or tattooing history
- History of scarring, pigment issues, or contraindications
- Sun exposure or tanning history
- Any other health-related information relevant to safe treatment
We only collect sensitive information where reasonably necessary for consultation, safety, suitability assessment, or treatment delivery.
3. Before & After Photos / Clinical Photography
As part of our services, we may take or request:
- Before and after treatment photographs
- Progress photos
- Clinical images of the treatment area
These images may be used for:
- Treatment assessment and progress tracking
- Clinical records
- Safety monitoring
- Internal quality control
- Insurance or compliance purposes
We will not use identifiable before and after images for advertising, website content, social media, marketing, or promotional purposes without your consent.
If you do provide consent for promotional use, you may withdraw that consent in writing at any time, subject to any content already published or scheduled where removal may require reasonable processing time.
4. How We Collect Personal Information
We may collect your personal information directly from you when you:
- Visit our website
- Submit a contact form or quote request
- Make an online booking or booking enquiry
- Call, text, or email us
- Send us a social media message
- Attend a consultation or treatment appointment
- Complete consultation, medical history, waiver, or consent forms
- Subscribe to marketing emails or SMS updates
- Participate in a giveaway, promotion, survey, or competition
- Provide feedback, testimonials, or reviews
We may also collect information indirectly through:
- Online booking platforms
- Clinic management or CRM software
- Payment processors
- Website analytics tools
- Advertising platforms such as Google Ads, Google Analytics, Meta/Facebook, and Instagram
- Referrals or linked third-party systems
5. Why We Collect and Use Your Information
We collect and use your personal information for purposes including:
- Responding to your enquiries
- Providing consultations and treatment recommendations
- Determining whether a treatment is suitable and safe for you
- Managing online bookings and appointment scheduling
- Sending booking confirmations and reminders
- Delivering laser tattoo removal, cosmetic tattoo removal, microblading removal, and skin services
- Maintaining client records and treatment notes
- Monitoring treatment progress and outcomes
- Processing payments
- Managing cancellations, rescheduling, and follow-up care
- Communicating important pre-care and aftercare instructions
- Improving our services, website, and client experience
- Internal administration, training, quality control, and business operations
- Marketing our services where permitted by law
- Meeting legal, insurance, taxation, regulatory, and professional obligations
6. Direct Marketing and Promotional Communications
We may use your personal information to send you:
- Appointment reminders
- Booking confirmations
- Follow-up care messages
- Treatment-related service notices
- Special offers and promotions
- Clinic news and updates
- Information about new services or limited-time campaigns
These communications may be sent by:
- SMS
- Phone
- Social media messaging (where appropriate)
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Replying STOP to SMS (where available)
- Contacting us directly
Please note that even if you opt out of marketing, we may still contact you regarding:
- Bookings
- Safety information
- Consent matters
- Treatment reminders
- Aftercare
- Other service-related communications
7. Website Forms, Booking Forms and Consent
When you submit information through our website, booking system, or consultation forms, you acknowledge that:
- The information you provide is true and accurate to the best of your knowledge
- We may rely on this information to assess your suitability for treatment
- Failure to provide accurate information may affect treatment safety or eligibility
- Some treatments may require additional consent, medical disclosure, or photo consent before proceeding
Where required, our clinic may ask you to complete:
- Consultation forms
- Medical history forms
- Informed consent forms
- Waivers or acknowledgement forms
- Photo consent forms
- Patch test or treatment suitability documentation
8. Cookies, Tracking Technologies and Advertising
Our website may use cookies, pixels, and similar tracking technologies to improve functionality, measure website performance, and support advertising.
This may include technologies from:
- Google Analytics
- Google Ads
- Google Tag Manager
- Meta Pixel (Facebook/Instagram)
- Other website, analytics, remarketing, or advertising tools
These technologies may collect information such as:
- IP address
- Browser type
- Device type
- Pages viewed
- Time spent on pages
- Website actions taken (such as clicking buttons or submitting forms)
- Traffic source
- General geographic location (non-precise)
- Ad engagement and conversion behaviour
We may use this data to:
- Understand how visitors use our website
- Improve website performance and user experience
- Measure ad campaign effectiveness
- Deliver relevant advertising or remarketing campaigns on Google, Facebook, Instagram, and related platforms
- Optimise enquiries and booking conversions
You can manage or disable cookies in your browser settings. Please note that some website features may not function properly if cookies are disabled.
9. Third-Party Platforms and Service Providers
We may use trusted third-party service providers to help us operate our clinic and website, including providers for:
- Website hosting
- Domain management
- Online booking systems
- CRM / clinic management software
- Email marketing platforms
- SMS reminder systems
- Payment gateways and payment processors
- Analytics and reporting tools
- Advertising and remarketing platforms
- Cloud storage and document management
- Accounting and administrative services
These providers may collect, store, or process personal information on our behalf.
We take reasonable steps to ensure that third-party providers handle your information in a way that is consistent with applicable privacy obligations, but their own systems and policies may also apply.
10. Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to:
- Staff members, contractors, and authorised practitioners involved in your care
- Booking and appointment software providers
- Payment processors and merchant providers
- CRM and clinic management software providers
- IT support, website, and hosting providers
- Email, SMS, and communications providers
- Marketing and advertising providers
- Professional advisers such as accountants, insurers, lawyers, or business consultants
- Regulatory bodies, government authorities, or law enforcement where required by law
- Debt recovery or fraud prevention providers where necessary
We do not sell your personal information to third parties.
11. Overseas Storage or Processing
Some of the third-party systems we use (including cloud-based software, booking systems, analytics platforms, marketing platforms, or advertising providers) may store or process data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure that your personal information is handled in a manner consistent with Australian privacy obligations.
By using our website or services, you acknowledge that some information may be processed by third-party providers in other jurisdictions.
12. Payment Information
Payments may be processed through third-party payment providers or point-of-sale systems.
We do not generally store full credit card details on our website servers. Payment information is typically handled through secure third-party payment systems in accordance with their own security and compliance requirements.
You should review the privacy and security policies of any third-party payment provider used in connection with your booking or purchase.
13. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These steps may include:
- Secure digital systems
- Password-protected software and devices
- Limited access to client records
- Secure online forms and platforms where available
- Staff confidentiality obligations
- Secure storage of consultation and treatment records
- Controlled access to clinical photography
- Use of reputable third-party software providers
While we take reasonable steps to protect your information, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
14. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary to:
- Provide services and manage bookings
- Maintain treatment history and clinical records
- Support follow-up care and future consultations
- Meet legal, taxation, insurance, and professional record-keeping obligations
- Resolve disputes or respond to claims
When personal information is no longer required, we take reasonable steps to securely destroy, de-identify, or archive it in accordance with applicable legal and business obligations.
15. Accessing or Correcting Your Information
You may request access to the personal information we hold about you, and you may request correction of any information that is inaccurate, incomplete, or out of date.
To request access or correction, please contact us using the details below.
We may:
- Ask you to verify your identity before processing the request
- Refuse access in limited circumstances permitted by law
- Charge a reasonable administrative fee where permitted for extensive requests
If we refuse access or correction, we will explain why, where required.
16. Links to Third-Party Websites
Our website may contain links to third-party websites, including:
- Booking portals
- Payment portals
- Social media platforms
- Review platforms
- External service providers
We are not responsible for the privacy practices, security, or content of those external websites. We encourage you to review their privacy policies before providing personal information.
17. Social Media, Testimonials and Reviews
If you interact with us on social media or submit a testimonial, review, or comment:
- That content may be visible publicly depending on the platform
- We may repost or reference reviews/testimonials with your consent or where platform permissions allow
- Public social media interactions are subject to the privacy policies of the relevant platform (such as Facebook, Instagram, or Google)
If you would like us to remove a reposted testimonial or image from our owned channels, please contact us and we will assess your request as soon as reasonably possible.
18. Children and Minors
Our services and website are not intended for children without the involvement of a parent or legal guardian where required.
If a client is under 18, we may require:
- Parent or guardian consent
- Attendance of a parent or guardian at consultation or treatment
- Additional written consent documentation
If we become aware that personal information has been collected from a minor without appropriate authority where required, we will take reasonable steps to address the issue.
19. Complaints
If you have a complaint about how we collect, use, disclose, or manage your personal information, please contact us first so we can attempt to resolve the issue promptly and fairly.
Contact:
Beauty by Laser Gold Coast
Bundall, Gold Coast, QLD
Phone: 1300 152 737
Email: frontdesk@beautybylaser.com.au
Website: https://beautybylaser.com.au
We will respond within a reasonable timeframe.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to our systems or providers
- Website updates
- Legal or regulatory changes
- Business operational changes
The latest version will always be available on our website, and the updated effective date will appear at the top of this page.
21. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Beauty by Laser Gold Coast
Bundall, Gold Coast, Queensland, Australia
Phone: 1300 152 737
Email: frontdesk@beautybylaser.com.au
Website: https:beautybylaser.com.au